Our FAQs contain answers to many common questions about Briefing.com’s content, functionality, subscription, and technical issues. If you still can’t find an answer, don’t hesitate to contact us.

Q:	What is Live In Play?
A:	Live In Play is our award-winning, live coverage of news, data, earnings, and brokerage research and features objective commentary and analysis from over 30 expert analysts in a streaming format. It is available on our premium services.
Q:	Where can I find options analysis and strategies?
A:	Our Special Reports column provides Strategies for profiting from various market-driven themes or events using stocks and/or options. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details on the features of this column, watch a short tutorial now.
Q:	Where can I find IPO analysis?
A:	The Next Big Thing column provides in-depth analysis of upcoming IPOs and spin-offs, as well as secondary plays on highly-anticipated new issues. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details, watch a short tutorial now.
Q:	Where can I find daily swing-trading set-ups?
A:	Liquid Momentum features a Focus List of the 50 strongest, most liquid stocks in the market today. We identify intermediate-term trading set-ups in Small-cap stocks by using a fusion analysis idea generation system based on fundamental and technical indicators. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details on the features of this column, watch a short tutorial now.

Q:	What is My Workspaces?
A:	My Workspaces allows you to create workspaces that you can customize to display your favorite content in the layout of your choice. For example, suppose you frequently visit Live In Play, Guidance, and Earnings Results on a daily basis. You can build/create a customized workspace that displays only these pages on one screen. You can take this one step further and filter the Live In Play pane by custom filter or comment type to further refine the content displayed. This functionality is available with a subscription to any of our premium services.
Q:	What is a Custom Alert?
A:	Alerts for Live In Play comments based on tickers or sectors/industries are called “Custom Alerts”. Custom alerts can be based on tickers or on sectors/industries. This functionality is available with a subscription to any of our premium services.
Q:	What is a Filter?
A:	You can filter premium content using any custom alert that you set up and can be based on tickers or sectors/industries. This allows you to only see research and analysis on stocks, sectors or industries that matter to you most. This functionality is available with a subscription to any of our premium services.
Q:	Where can I see a listing of all pages, content, and functionality available on your site?
A:	For a complete listing with links visit our Site Map.

Q:	I access Briefing from work and from home. Must I have two separate accounts?
A:	No. You will just need to log out from one computer before logging onto the site via another computer.
Q:	Can more than one person use my password?
A:	No. Briefing.com is a personal license. It gives access only to the individual subscriber. Group subscription rates are available for companies or individuals desiring access for more than one person. For more information, visit the Institutional Sales contact page.
Q:	Why do I get an error message that says my username and password are already in use?
A:	This occurs when you click out of Briefing.com without using the Log Out button. Our system will show that you are still logged in. Please use the Log Out button to end your session.
Q:	Why do I get an error message that says my username and password are not recognized?
A:	Please make sure you are using the correct log in information. This error message could also be a result of entering log in information from an account that has previously been cancelled.

Q:

When will my free trial expire?

A:

Your free trial period varies by product and when you signed up for the trial. In most instances, if you register before or on the 21st of the month, your free trial will end on the last day of that month. If you register on or after the 22nd of the month, your free trial will end on the last day of the following month. However, some special promotions we offer have a specific free trial end date in which case, the above trial rule does not apply. Contact service@briefing.com for more information.

Q:	When will Briefing.com charge my credit card?
A:	Your card will be charged the first day of the month after your free trial period. During the free-trial period, a subscriber may cancel their subscription at any time, at no cost by sending an e-mail to service@briefing.com or calling 800-752-3013 during normal Briefing.com business hours (Monday thru Friday from 8:00 am to 5:00 pm ET).

Q:	What is your refund policy?
A:	Subscribers who have paid upfront for an annual subscription may cancel their service and receive a prorated refund if they cancel their subscription within 30 days of the end of their free trial period or renewal term. After the 30 day period, subscribers will not be entitled to any refund, reimbursement or other credit.

Q:	Who do I contact if I am having technical issues?
A:	If you are having technical issues and need support, please contact our Webmaster at webmaster@briefing.com or call 800-752-3013.

Q:	Which browser versions are compatible with Briefing.com?
A:	Briefing.com’s suite of services function best on the latest version of Chrome, Firefox, Safari and Internet Explorer. Older versions of these browsers may not support all Briefing.com features. For more information please contact our webmaster at webmaster@briefing.com.

Q:

I'm having login issues and I need to enable cookies on my browser. How do I do this?

A:

For personalization and your convenience, cookies are required on Briefing.com. Instructions are provided for the following browsers: Internet Explorer In Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, click Advanced. Turn on Override automatic cookie handling. Make sure First-party Cookies is set to Accept. Click OK. FireFox Open your FireFox browser. Select Tools, then Options. At Privacy Menu, select Cookies and make sure the checkmark is shown at Allow Sites to Set Cookies. Select Exceptions button, add www.briefing.com, select Allow and click on OK. Chrome Click the wrench icon. Select Settings. Click Show advanced settings. Click Content settings in the "Privacy" section. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception." Safari Go to the Safari drop-down menu. Select Preferences. Click Security in the top panel. Under "Accept Cookies" select Only from sites you navigate to.

Q:	I want to download the Briefing.com app. Where is it available?
A:	Download our app on the App Store for iOS devices or on Google Play for Android devices.