Support

Our FAQs contain answers to many common questions about Briefing.com’s content, functionality, subscription, and technical issues. If you still can’t find an answer, don’t hesitate to contact us.

Content & Functionality

Content

Q:	*What is Live In Play?*
A:	Live In Play is our award-winning, live coverage of news, data, earnings, and brokerage research and features objective commentary and analysis from over 30 expert analysts in a streaming format. It is available on our premium services.
Q:	*Where can I find your premium Fundamental, Technical and ETF analysis?*
A:	All of our premium Fundamental, Technical and ETF analysis and research can be found under the INVESTING & TRADING IDEAS section. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional.
Q:	*What is Emerging Growth Stocks?*
A:	Our Emerging Growth Stocks column combines fundamental and quantitative screens to uncover small, fast-growing companies that have the potential to become market leaders. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For an in-depth look at the Emerging Growth Stocks column, watch a short tutorial now.
Q:	*Where can I find in-depth Options analysis and strategies?*
A:	Our Special Reports column provides Strategies for profiting from various market-driven themes or events using stocks and/or options. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details on the features of this column, watch a short tutorial now.
Q:	*Where can I find in-depth analysis of upcoming IPOs?*
A:	The Next Big Thing column provides in-depth analysis of upcoming IPOs and spin-offs, as well as secondary plays on highly-anticipated new issues. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details, watch a short tutorial now.
Q:	*Where can I find daily set-ups and your Focus List for the most liquid stocks in today’s market?*
A:	Liquid Momentum features a Focus List of the 50 strongest, most liquid stocks in the market today. We identify intermediate-term trading set-ups in Small-cap stocks by using a fusion analysis idea generation system based on fundamental and technical indicators. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional. For more details on the features of this column, watch a short tutorial now.
Q:	*Where can I find scans that identify both Day and Swing trading opportunities?*
A:	TA Page Scans features proprietary scans identifying both Day and Swing trading opportunities based upon specific technical criteria. It is available with a subscription to Briefing In Play Plus, Briefing Trader or Briefing Institutional.For an in-depth look at how to use the TA Page Scans column to trade technical patterns, watch the recorded webinar led by our Senior Technical Analyst Scott Smith, CMT.
Q:	*Where can I find your non-premium analysis and research of the markets, stocks and economy?*
A:	This content can be found under the PERSPECTIVE section. It is available on our premium services.

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Briefing Mobile

Q:	*How do I access Briefing Mobile?*
A:	On a supported device, using the web browser, navigate to http://mobile.briefing.com and log in using your Briefing.com username and password. Please note that you may only access the Briefing.com services on one device at a time.
Q:	*What are the features of Briefing Mobile?*
A:	Briefing Mobile streams the latest 100 In Play comments that our team of analysts posts, in real time, just like on your computer. Briefing Mobile also features a "Pause" button at the top of the page which allows you to pause updating so that you may take some time to read what you may have missed.
Q:	*What do I need to access Briefing Mobile?*
A:	You need one of the following mobile devices (iPhone OS 3.0 or higher, Android 1.5 or higher, Palm webOS 1.0.3 or higher, Blackberry OS 4.6 or higher, Windows Mobile OS 6.1 or higher) and make sure that JavaScript and cookies are enabled.
Q:	*My mobile device is not listed above, will it work on Briefing Mobile?*
A:	Briefing Mobile may work on other mobile devices, however we are only providing support for devices listed above.
Q:	*How can I tell which operating system my mobile device is running?*
A:	iPhone On the home screen, select Settings. Select General. Select About. The Version has to be 3.0 or higher. If it’s not, upgrade it through iTunes by synchronizing your iPhone with your computer. You can get additional help from your local Apple or AT&T store. Android This is different for every phone, but all new Android phones ship with the latest software that is compatible with Briefing Mobile. Blackberry Options then About This needs to be version 4.6 or higher to work. If your Blackberry OS is version 4.5 or lower, you should contact your phone carrier to get the latest available version. In some cases, your carrier may not have 4.6 or higher available for your device. Windows Mobile For touch screen devices Tap Start, tap Settings, tap System, and then tap About. Note: System may appear as a tab at the bottom of the screen. The first line displays the name and version of the Windows Phone. This needs to be version 6.1 or higher. For non-touch screen devices Tap Start, tap Settings, and then tap About. Note: If you do not see Settings, tap All Programs, and then scroll the list of programs to find Settings. Note: If you do not see About on the Settings screen, tap More to display additional settings. This needs to be version 6.1 or higher.

iPad

Q:	*How do I access Briefing.com services on my iPad?*
A:	You can access Briefing.com by using Safari on your iPad and going to the main site www.briefing.com and login as normal. The other option is to use the http://mobile.briefing.com site to access only the live in play headlines.
Q:	*How do I log into my account on my iPad?*
A:	Please ensure that Java Script and Accept cookies are enabled in the Settings tab for Safari by doing the following: On the main screen select the settings setting app Select Safari Scroll down to Java Script and select enable Cookies should be set to “accept from visited”
Q:	*How do I scroll up and down on the iPad?*
A:	Use two fingers at the same time on the iPad and it will allow you to scroll up and down.
Q:	*Is there an app for the iPad?*
A:	No there is not an app for the iPad or iPhone.
Q:	*Are there any features that do not work on the iPad?*
A:	The Audio Alerts do not work on the iPad.
HELPFUL iPad Tips
	Tip 1. To zoom in quickly on a section of the iPad tap the screen twice.
	Tip 2. To Zoom out quickly on a section of the iPad tap the screen twice.
	Tip 3. On the Platinum service if you scroll down to the bottom of the screen and want to get back up to the top, tap the battery icon at the top of the screen and it will take you back to the top.

Q:	*What is My Workspaces?*
A:	My Workspaces allows you to create workspaces that you can customize to display your favorite content in the layout of your choice. For example, suppose you frequently visit Live In Play, Guidance, and Earnings Results on a daily basis. You can build/create a customized workspace that displays only these pages on one screen. You can take this one step further and filter the Live In Play pane by custom filter or comment type to further refine the content displayed. This functionality is available with a subscription to any of our premium services.
Q:	*What is a Custom Alert?*
A:	Alerts for Live In Play comments based on tickers or sectors/industries are called “Custom Alerts”. Custom alerts can be based on tickers or on sectors/industries. This functionality is available with a subscription to any of our premium services.
Q:	*What is a Filter?*
A:	You can filter premium content using any custom alert that you set up and can be based on tickers or sectors/industries. This allows you to only see research and analysis on stocks, sectors or industries that matter to you most. This functionality is available with a subscription to any of our premium services.
Q:	*Where can I see a listing of all pages, content, and functionality available on your site?*
A:	For a complete listing with links visit our Site Map.

Q:	*I access Briefing from work and from home. Must I have two separate accounts?*
A:	No. You will just need to log out from one computer before logging onto the site via another computer.

Q:	*Can more than one person use my password?*
A:	No. Briefing.com is a personal license. It gives access only to the individual subscriber. Group subscription rates are available for companies or individuals desiring access for more than one person. For more information, visit the Institutional Sales contact page.

Q:	*Why do I get an error message that says my username and password are already in use?*
A:	This occurs when you click out of Briefing.com without using the Log Out button. Our system will show that you are still logged in. Please use the Log Out button to end your session.

Q:	*Why do I get an error message that says my username and password are not recognized?*
A:	Please make sure you are using the correct log in information. This error message could also be a result of entering log in information from an account that has previously been cancelled.

Q:	*When will Briefing.com charge my credit card?*
A:	Your card will be charged the first day of the month after your free trial period. During the free-trial period, a subscriber may cancel their subscription at any time, at no cost by sending an e-mail to service@briefing.com or calling 800-752-3013 during normal Briefing.com business hours (Monday thru Friday from 8:00 am to 6:00 pm EST).

Q:	*What is your refund policy?*
A:	Subscribers who have paid upfront for an annual subscription may cancel their service and receive a prorated refund if they cancel their subscription within 30 days of the end of their free trial period or renewal term. After the 30 day period, subscribers will not be entitled to any refund, reimbursement or other credit.

Q:	*Who do I contact if I am having technical issues?*
A:	If you are having technical issues and need additional assistance, please contact our Webmaster at webmaster@briefing.com.

Q:	*Which browser versions are compatible with Briefing.com?*
A:	Our testing and user feedback have found that Microsoft Internet Explorer 6.0 and higher, Firefox 2.0 and higher, Safari 3.0 and higher, Opera, as well as the Chrome browser all work well.

Q:	*When I log in, it asks me if I want to save my password. Do I need to do this?*
A:	If you check the box, Briefing.com will automatically save your password so that you won't have to re-enter it each time you visit. For security purposes, do not choose this option if you are on a shared or public computer. Uncheck the box under the login fields if you do NOT want to save your password.