America Online Specific Issues

Clearing your AOL cache and cookies often resolves most issues you may be encountering with your AOL browser. Clearing cookies is optional, but recommended. The instructions for clearing cache and cookies are dependent on your browser. Please use your browser's help menu and look for 'cache', and 'cookies'.

• Configuring your AOL 9.0 Web browser for Briefing.com

• Instructions for resolving "Object moved to here." error

Be aware that if you are using any type of Internet Security or Firewall software there is the possibility that cookies will be blocked. If cookies are blocked the Briefing.com service may be impacted.

Please see the the help files on Firewalls or Pop-Up Blockers.

We recommend using Microsoft Internet Explorer to access Briefing.com once you are connected to the Internet by AOL. Simply click on the Internet Explorer icon on your desktop and enter www.briefing.com in the address bar. Accessing Briefing.com in this way does not force you to close any other windows, or browsers. The Internet Explorer session is just another open window, just like the AOL window. PC users can use the keyboard combination of "Alt + Tab" to switch between open windows very quickly. Using Internet Explorer will not effect your AOL connection in any way. You can have both AOL and IE open at the same time.

Configuring your AOL 9.0 Web browser for Briefing.com

1. Make sure that your computer clock is set to the correct date.
2. Close all but one AOL browser window.
3. Click the Settings icon along the top of the AOL application. In the window that opens, choose the View Index tab and click on the Browser settings link.
4. In the Temporary Internet Files section of the 'General' tab click the Delete Cookies button, and then OK in the confirmation pop-up (this will delete all cookies).
5. In the same section of the 'General' tab, click on the Delete Files button. In the window that opens, place a checkmark in the Delete all offline content checkbox, then OK.
6. Within the same section of the 'General' tab, click on the Settings button and select the Every visit to the page radio button, then OK.
7. In the 'Privacy' tab, click on the Advanced button. In the window that opens, check the box next to Override automatic cookie handling. Ensure the First-party Cookies radio button is set to "Accept", then OK.
8. Select the 'AOL Browser' tab. In the TopSpeed - AOL Web Browser Accelerator area, click on the Do not store Web pages radio button. Click on the Apply button, then OK to exit the Internet Properties applet.
9. Close AOL completely. The changes will take effect when you relaunch AOL.

Please be certain that you select "Save my password" from the login page, and to select content from the index page of your subscription level.

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Instructions for resolving "Object moved to here." error

This is what the error will look like:

• Click the Settings icon along the top of the AOL application. In the window that opens, choose the View Index tab and click on the Browser settings link.

The following instructions are for AOL 9:

• At the top of the Internet Options applet window, select the AOL Browser tab. Towards the bottom, in the 'TopSpeed - AOL Web Accelerator' section, select the Do Not Store Web Pages radio button. Click Apply, then OK to exit the Internet Options applet. Please close all browser windows; the changes will take effect when you close, and relaunch your AOL application.
  
  

The following instructions are for AOL 9 Security Edition SE:

• To disable the AOL TopSpeed feature uncheck the Turn on AOL TopSpeed check box, then click Save.
  
  

For both AOL 9 and AOL 9 Security Edition SE:

• After reconnecting to AOL, navigate back to http://www.briefing.com and select your desired piece of content. Upon access, you will be prompted for a username and password, and subsequently allowed into the site.