Logging On |
Q: |
I access Briefing from work and from home. Must I have two separate
accounts?
|
| A: | No. You will just need to
log out from one computer before logging onto the site via another computer. |
Q: |
Can more than one
person use my password?
|
| A: | No. Briefing.com is a
personal license. It gives access only to the individual subscriber. Group
subscription rates are available for companies or individuals desiring
access for more than one person. For more information, visit the
Corporate
Program page. |
Q: |
Why do I get an
error message that says my username and password are already in use?
|
| A: |
This occurs when you click out of Briefing.com without using
the Log Out button. Our system will show that you are still logged in. Please
use the Log Out button to end your session. |
Q: |
Why do I get an error message that says my username and password are not
recognized?
|
| A: | Please make sure you are
using the correct log in information. This error message could also be
a result of entering log in information from an account that has previously
been cancelled. |
Technical Issues |
Q: |
Who do I contact if I am having technical issues?
|
| A: | Visit the
Technical Assistance page for more
information or you can contact our Webmaster at
webmaster@briefing.com.
|
Free Trial |
Q: |
When will my free trial expire?
|
| A: | If you registered before
or on the 21st of the month, your free trial will end on the last day of
that month. If you register on or after the 22nd of the month, your
free trial will end on the last day of the following month.
|
Changing an Account
|
Q: |
How can I make changes to my Briefing.com account?
|
| A: | You can contact our
Customer Service department by phone at 800-752-3013, 312-670-4463, or
650-347-2220. Or send an e-mail to
service@briefing.com to make any
changes to an existing account.
|
Refunds
|
Q: |
What is your refund policy?
|
| A: | Briefing.com will issue a
refund for the unused portion of an annual subscription. Since we do
not refund monthly subscriptions, you will have access to the service until
the last business day of the month in which you requested the cancellation.
|
Billing |
Q: |
When will Briefing.com charge my credit card?
|
| A: |
We bill our subscribers on the first day of the month after the
free trial expires. |
Q: |
How can I pay by
check?
|
| A: | To pay by check, you must
have an annual subscription. Please contact Customer Service to set up this
billing option. If you are new to Briefing.com and want to pay by check,
fill and print out the
Register by Mail or
Register by Fax
form and mail payment to our office as soon as possible. |
Contact |
Q: |
How can I contact the Customer Service department?
|
| A: | You can contact our
Customer Service department by phone at 800-752-3013, 312-670-4463, or
650-347-2220. Or send an e-mail to
service@briefing.com.
|
