 |
BRIEFING.COM HELP
CENTER
|
|
|
|
LIVE MARKET
COVERAGE >
BRIEFING.COM
HELP CENTER |
|
|
FREQUENTLY ASKED QUESTIONS
Our FAQs contain answers
to many common questions
and issues with Briefing.com.
If you still can’t find
an answer, don’t hesitate
to contact us.
|
|
|
|
|
Q:
|
What content is
found on the Live Market
Coverage Section? |
|
A: |
The
Live Market Coverage
section contains all of
our live market analysis
and commentary. Here you’ll
find all of our In Play
pages, Stock Market Update
and Live Headlines pages.
|
Q:
|
What is Live In
Play? |
|
A: |
Live In Play is our
award-winning, live coverage
of news, data, earnings,
and brokerage research and
features objective commentary
and analysis from over 30
expert analysts in a streaming
format.
|
Q:
|
I notice many ticker
symbols in In Play comments
that are not associated
with a "real" company. What
are these? |
|
A: |
Briefing.com
utilizes a number of "Custom
Tickers" that enable our
subscribers to easily follow
pre-defined topics or trading
calls. View our complete
list of
Custom Tickers now.
|
|
Q: |
What do the different
icons on Live In Play symbolize? |
|
A: |
View a list of icons
for your reference.
|
Q:
|
How do I filter
Live In Play content by
comment type or by a custom
filter? |
|
A: |
You can
use custom alerts or comment
types to filter In Play
pages across the site. After
setting up a custom alert
or portfolio, visit the
Live In Play page and click
on the SELECT A FILTER drop
down menu. Choose the alert
you want or comment type(s)
you want to filter by and
click OK. For more details
on how to set up custom
alerts and filters,
view a short video tutorial
now.
|
Q:
|
What does a Live In Play comment with a blue mark next to it mean? |
|
A: |
We tag
a comment with blue when
we feel it is
particularly important,
whether it’s a
market-moving event or
something that will move
a stock or
sector/industry
dramatically.
|
Q:
|
Why are some earnings comments on Live In Play but not listed on the Earnings Calendar? |
|
A: |
Our
earnings coverage
consists of over 3000
stocks. In order to
appear on our earnings
calendar, a stock must
have earnings estimates
(have Wall Street
coverage). We also use
average daily volume and
market cap as loose
specifications as there
are thousands of stocks
that are illiquid or not
relevant. However, we
will post earnings
comments to In Play that
we do not cover if they
trade and/or if the
report looks interesting
or has potential to move
the stock.
|
Q:
|
What is a General
Alert? How do I set it up? |
|
A: |
General
Alerts are audio alerts
associated with Premium
Live In Play entries. Visit
the
Create/Edit Alerts page.
The General Alerts section
is on the right and provides
options to turn on or off
alerts for all Live In Play
comments (bass guitar sound)
or only Premium comments
(gong sound).
|
Q:
|
What is Dual In
Play? |
|
A: |
Dual In Play allows
you to see two panes or
instances of Live In Play
in one spot. You can filter
these panes so that the
left pane and right pane
display different content
based specifically upon
your needs. For example,
suppose you wanted to follow
the Healthcare sector and
also follow a list of stocks.
You could filter the left
pane to display only entries
related to the Healthcare
sector and the right pane
to only display entries
related to the stocks in
a Custom Filter you previously
created.
|
Q:
|
What is Live Headlines? |
|
A: |
Live Headlines provides
a snapshot of the 100 most
recently updated Live In
Play comments broken down
into four main categories:
overall In Play comments,
original analysis and column-based
commentary, as well as upgrades/downgrades,
and earnings/economic updates.
|
Q:
|
What is Dual In
Play? |
|
A: |
Dual In Play allows
you to see two panes or
instances of Live In Play
in one spot. You can filter
these panes so that the
left pane and right pane
display different content
based specifically upon
your needs. For example,
suppose you wanted to follow
the Healthcare sector and
also follow a list of stocks.
You could filter the left
pane to display only entries
related to the Healthcare
sector and the right pane
to only display entries
related to the stocks in
a Custom Filter you previously
created.
|
Q:
|
Where can I find
your premium Fundamental,
Technical and ETF analysis?
|
|
A: |
All of
our premium, in-depth Fundamental,
Technical and ETF analysis
and research can be found
in the
INVESTING & TRADING IDEAS
section.
|
Q:
|
What is Emerging
Growth Stocks? |
|
A: |
Emerging Growth Stocks
column combines fundamental
and quantitative screens
to uncover small, fast-growing
companies that have the
potential to become market
leaders. For an in-depth
look at the Emerging Growth
Stocks column,
watch a short tutorial now.
|
Q:
|
Where can I find
in-depth Options analysis
and strategies? |
|
A: |
Special Reports provides
Strategies for profiting
from various market-driven
themes or events using stocks
and/or options. For more
details on the features
of this column,
watch a short tutorial now.
|
Q:
|
Where can I find
in-depth analysis of upcoming
IPOs? |
|
A: |
The Next Big Thing column
provides in-depth analysis
of upcoming IPOs and spin-offs,
as well as secondary plays
on highly-anticipated new
issues. For more details,
watch a short tutorial now.
|
Q:
|
Where can I find
daily set-ups and your Focus
List for the most liquid
stocks in today’s market? |
|
A: |
Liquid Momentum features
a Focus List of the 50 strongest,
most liquid stocks in the
market today. We identify
intermediate-term trading
set-ups in Small-cap stocks
by using a fusion analysis
idea generation system based
on fundamental and technical
indicators. For more details
on the features of this
column,
watch the short tutorial
now.
|
Q:
|
Where can I find
scans that identify both
Day and Swing trading opportunities? |
|
A: |
TA Page Scans features
proprietary scans identifying
both Day and Swing trading
opportunities based upon
specific technical criteria.
For an in-depth look at
how to use the TA Page Scans
column to trade technical
patterns,
watch the recorded webinar
hosted by our Senior Technical
Analyst Scott Smith, CMT.
|
Q:
|
Where can I find
your non-premium analysis
and research of the markets,
stocks and economy? |
|
A: |
The
PERSPECTIVE section
contains all non-premium
commentary and analysis
and does not require a premium
subscription.
|
Q:
|
What kinds of Calendars
do you offer? |
|
A: |
We offer
a variety of
calendars that include:
Earnings Results
– This calendar covers approximately
3,000 companies and featuring
earnings release dates,
conference call information,
earnings/revenue estimates
from Capital IQ and earnings/revenue
actuals that are posted
to the page live as they
are reported. You can access
historical earnings, guidance
and upgrades/downgrades
on each company on the calendar
by selecting the “+” icon
to the left of each company’s
name.
Upgrades/Downgrades
- The Upgrades/Downgrades
page provides equity upgrades,
downgrades, reiterations,
resumption and drops in
coverage, as well as price
target changes from Wall
Street firms.
Economic Events –
See a calendar of dates,
times, estimates, and results
for major U.S. economic
releases. Not only can you
quickly and easily see releases
for today and the current
week, you can see out as
far as 4 weeks in advance.
The “Trading Impact” field
is Briefing.com’s proprietary
opinion on what type of
impact the economic release
will have on the markets.
There are three ratings
– Low, Medium, and High.
Events and Conferences
- This calendar provides
a schedule of upcoming Analyst
Meetings and Conference
Calls for U.S. traded equities
as well as Fed Speakers
and Market Holidays. Please
note that you must be a
Briefing In Play Plus subscriber
to add events from our calendar
to your outlook calendar.
For more details on how
to add events to your Outlook
calendar, watch a quick,
step-by step tutorial.
Earnings Guidance
- The Guidance calendar
provides guidance issued
by companies – revenue,
EPS, or both – for either
future quarters or fiscal
years. Also contained in
this page are consensus
estimates for EPS and/or
revenue.
See all calendar offerings
by visiting the
CALENDARS section.
|
Q:
|
When reporting earnings, what does “excluding non-recurring items” mean? |
|
A: |
This
means that we’ve
excluded extraordinary
gains or losses that
affect a company’s
reported earnings but
are not reflective of
the ongoing operations
of the company. These
types of items don’t
tend to be incorporated
into analyst estimates,
so the exclusion of
certain non-recurring
items helps give an
apples-to-apples
comparison to
expectations. This also
helps give a better
picture of the company’s
earnings from ongoing
operations, which is
what analysts tend to
focus on when valuing a
stock.
|
Q:
|
Why don’t you list all guidance on the Guidance Calendar? |
|
A: |
Only
quantitative earnings or
revenue guidance that we
deem comparable to
consensus will appear on
the Guidance Calendar.
Guidance for EBITDA,
production, gross
margins, etc. will not
appear on the guidance
calendar.
|
Q:
|
On the Earnings Calendar, what does ‘may not compare’ (“c”) mean? |
|
A: |
We
report that earnings may
not compare to consensus
when there are any items
(usually non-recurring
in nature like a tax
benefit,
impairment/restructuring
charges, etc.) that are
included or excluded in
the reported number that
were not anticipated by
the Street and do not
match up with analyst
estimates.
|
Q:
|
Where can I find the lockup expiration date of a recent IPO? |
|
A: |
Our IPO
Calendar has detailed
information on all
recent IPOs including
information on pricing,
underwriters, quite
periods, lock-up
expiration dates and
more.
|
Q:
|
Why are some features
of my service grayed out
or not accessible? |
|
A: |
This means
that the service you subscribe
to does not entitle you
to the features or content
you are trying to access.
View a table that summarizes
the differences between
services for more details.
|
Q:
|
I just signed up
and it looks like I have
a pre-set landing page and
content filters. What are
these and how do I change
them? |
|
A: |
Upon signing
in for the first time, Briefing
Trader and Briefing Institutional
clients are defaulted to
the Dual In Play page and
see that the left pane displays
all content and the right
pane displays only Trader
Calls (General Trading Calls,
Intra-Day Trades and Scalp
Trades).
To change the pre-set filter
on Dual In Play, click on
the Select A Filter drop
down menu under the timestamp
on the right pane and uncheck
the Trading Calls filter.
To change your default landing
page, visit the
Account Settings page.
|
Q:
|
What is My Workspaces? |
|
A: |
My Workspaces allows
you to create workspaces
that you can customize to
display your favorite content
in the layout of your choice.
For example, suppose you
frequently visit Live In
Play, Guidance, and Earnings
Results on a daily basis.
You can build/create a customized
workspace that displays
only these pages on one
screen. You can take this
one step further and filter
the Live In Play pane by
custom filter or comment
type to further refine the
content displayed.
|
Q:
|
What is a Custom
Alert? How do I set one
up? |
|
A: |
Alerts
for Live In Play comments
based on tickers or sectors/industries
are called “Custom Alerts”.
Custom alerts can be based
on tickers or on sectors/industries.
To create a Custom alert,
simply follow these steps:
1. Under the ALERTS drop
down menu from the main
navigation bar, select
Create/Edit Alerts.
2. Select
Create an Alert. You
can type in your tickers
(separated by commas or
spaces) or copy and paste
tickers from a spreadsheet
or CSV file. Click the Next
button.
3. Review your list of tickers
and click the Next button.
4. Select your preferred
Alert delivery method(s)
and click the Next button.
5. Name and Save your custom
alert.
Now you can filter Live
In Play comments and various
Calendars by any of your
custom alerts.
You can also view a complete
listing of all of your alerts
by visiting the
View All Alerts page.
For a step-by-step tutorial,
watch this short video now.
|
Q:
|
Where can I see
a listing of all pages,
content, and functionality
available on your site? |
|
A: |
For a complete
listing with links visit
our
Site Map.
|
Back to Top
 |
|
|
|
Q:
|
How do I change my email address, password or billing information? |
| A: |
Visit the Account Settings page to make changes to your account.
|
| Q: |
I forgot my login information. Where can I find it? |
| A: |
You can retrieve your login information here.
|
| Q: |
Can I have more than one e-mail address associated with my subscription? |
| A: |
Yes, you can have a maximum of 3 e-mail addresses associated with your subscription, one of which will need to be designated as the primary. The primary e-mail address will be used for all Briefing.com communication.
|
| Q: |
I access Briefing from work and from home. Must I have two separate accounts? |
| A: |
No. You will just need to log out from one computer before logging onto the site via another computer.
|
Q:
|
Can more than one person use my password? |
| A: |
No. Briefing.com is a personal license. It gives access only to the individual subscriber. Group subscription rates are available for companies or individuals desiring access for more than one person. For more information, contact Briefing.com sales at sales@briefing.com or 312-670-4463 x234.
|
|
Q: |
Does Briefing have corporate agreements with financial services firms? |
|
A: |
We have corporate agreements with many of the top buy and sell side firms. If you are a financial professional and are interested in licensing our service, please contact sales@briefing.com or 312-670-4463 x234.
|
|
Q: |
Why are some features of my service grayed out or not accessible? |
|
A: |
This means that the service you subscribe to does not entitle you to the features or content you are trying to access. View a table that summarizes the differences between services for more details.
|
|
Q: |
Who do I contact if I am having issues with my account or my service? |
|
A: |
Send an e-mail to service@briefing.com or call 800-752-3013 or 312-670-4463.
|
|
Back to Top
|
|
|
|
Q:
|
When will my
free trial expire? |
|
A: |
Your free trial period varies by product and when you signed up for the trial. In most instances, if you register before or on the 21st of the month, your free trial will end on the last day of that month. If you register on or after the 22nd of the month, your free trial will end on the last day of the following month. However, some special promotions we offer have a specific free trial end date in which case, the above trial rule does not apply. Contact
service@briefing.com for more information.
|
Q:
|
When will I be
charged? |
|
A: |
Your card will be charged the first day of the month after your free trial period. During the free-trial period, a subscriber may cancel their subscription at any time, at no cost by sending an e-mail to
service@briefing.com or calling 800-752-3013 during normal business hours (Monday thru Friday from 7:00 am to 4:00 pm CST).
|
Q:
|
What is your refund policy? |
|
A: |
Subscribers who have paid upfront for an annual subscription may cancel their service and receive a prorated refund if they cancel their subscription within 30 days of the end of their free trial period or renewal term. After the 30 day period, subscribers will not be entitled to any refund, reimbursement or other credit.
|
Q:
|
I prefer to pay by check. How do I do this? |
|
A: |
Checks are accepted for annual subscriptions only. To set up this billing option, email
service@briefing.com or call toll-free 800-752-3013 or 312-670-4463.
|
|
Q: |
How do I make changes to my billing information? |
|
A: |
Please visit Account Settings to make changes to your billing information.
|
Q:
|
When I signed up I received a promotional discount on my service. How long is the pricing good for? |
|
A: |
Promotional pricing is good for one year for new subscribers only. After the one-year term, the rate will be increased to standard pricing.
|
|
Back to Top
|
|
|
|
Q:
|
Who do I contact if I am having technical issues? |
|
A: |
If you are having technical issues and need additional assistance, please contact our Webmaster at
webmaster@briefing.com call 800-752-3013.
|
Q:
|
Why am I getting an error message when I log in telling me that my username and password are already in use? |
|
A: |
Someone may be sharing your password. For your security, we restrict simultaneous logins. You will need to delete your login session to solve this issue, which you can do by following the "click here" link that appears within the error message that you receive when you try to log in with multiple sessions. Upon clicking this link it will take you to a screen confirming that your session has been deleted.
If you continue to see this message, cookie files may be blocked by your browser. Cookies are text-files that are downloaded from websites and are used for webpage settings, shopping carts, and in this case, authentication. When your page is looking to update from the server, the server looks for that cookie to authenticate. If it is blocked, you will not get updates and may be flagged for username/password. Since you're already logged in, you get the error that your session is already in use.
If you are using Microsoft Internet Explorer 6.0 or higher (note - Safari and Chrome browser settings are similar to Microsoft IE 6.0 and higher), try optimizing your browser via the steps below to see if that resolves your issue: Go to the Tools menu at the top of your browser. Scroll down to Internet Options. Click the Privacy tab. Click Sites button. Type www.briefing.com into the text-box and press Allow. Press OK. Press OK again on Internet Options page. You may have to login again for changes to take effect.
Cookies can also be blocked by Toolbars installed on your browser or anti-spyware programs such as Zone-Alarm, Norton Internet Security, Ad-aware and others. Please make sure that Briefing.com is in your exception list for any of these programs.
|
Q:
|
I’m getting a security warning when I access your site. How can I prevent this? |
|
A: |
The security message is “Do you want to display secure and non-secure items.” To fix this click on Tools, Internet Options, select Security, select Custom level. Look for display mixed content. Select enable.
|
|
Q: |
Which browser versions are compatible with Briefing.com? |
|
A: |
Our testing and user feedback have found that Microsoft Internet Explorer 6.0 and higher, Firefox 2.0 and higher, Safari 3.0 and higher, as well as the new Chrome browser all work well. We do not recommend using Netscape as some versions will not support certain visual enhancements.
|
Q:
|
I’m signed up for email alerts but I’m not receiving them? |
|
A: |
Check your junk mail by opening your email inbox and click on the folder labeled Junk E-mail or Bulk email. If you still do not find the email alerts call us at 312-670-4463 x 263
|
Q:
|
I am not always seeing the latest headlines on Live In Play and/or my Live In Play does not seem to be updating. What's wrong? |
|
A: |
Most likely, your browser settings are not set up such that your browser is not checking for the latest pages. If you are using Microsoft Internet Explorer 6.0 or higher (note - Safari and Chrome browser settings are similar to Microsoft IE 6.0 and higher), perform the following steps: Go to the Tools menu. Select Internet Options. Press the Settings button in the middle of the first screen. Under Check for newer versions of stored pages, select Every visit to the page.
|
Q:
|
I am getting a blank page when I log in to Live In Play. Why is this happening? |
|
A: |
If you are using Internet Explorer, please click on the refresh button. If you are using Firefox, reload your page. If one or two refreshes/reloads do not address the issue, please make sure to close your browser and log back in again. You might also try clearing your cache on your PC.
|
Q:
|
When I try to access archived information on Live In Play, I get a pop-up blocker. What should I do? |
|
A: |
Pop-up ad blocking programs can affect how you view our content. Please disable your pop-up blocker and ensure that Briefing.com is an allowed site.
|
Q:
|
I do not hear any audio alerts, but I do hear other sounds on my system. What's wrong? |
|
A: |
You may not have your browser set up to play WAV files correctly. Please visit Microsoft's Windows Media Player page and install the latest version available for your operating system. Also, downloading Real Audio Player and other media software can interfere with your Internet browser's ability to play Windows audio files. There is an easy resolution for this.
Go to your "Start" menu (at the bottom left corner of your screen) and click "Run". Type "wmplayer" and click "OK". Hit the "Alt" key on your keyboard. Click "Tools" (at top of Windows Media Player application) and scroll down to "Options". Click the "File Types" tab (in the back row of options).Check the box for "Windows audio file (wav)".Click "Apply", then click "OK". Close out the Windows Media Player and return to Briefing.com. Your Audio Alerts should function.
|
Q:
|
I hear a clicking sound whenever the page refreshes, any way to turn it off BUT leave the rest of the sound working for alerts and other programs?
|
|
A: |
If you have a Windows operating system, do the following: Click the START button on your taskbar. Go to "Settings" and select "Control Panel". Double click the "Sounds" icon in Control Panel. In the "Events" box at the top, scroll down to Windows Explorer. Select "Start Navigation". In the "Sound" area, there is a drop-down box below "Name:". Click this drop-down box, go to the top of the list, and select [None].Click "OK". Close "Control Panel".
|
Q:
|
What is the gong sound that I keep hearing and how do I turn it off? |
|
A: |
That sound is a General Alert on Premium Live In Play comments – yellow highlighted entries only available in Briefing Professional, Briefing Trader, and Briefing Institutional services. To turn this off, engage the “Alerts” drop-down in the upper right of the page and select “Create/Edit Alerts”. You will be brought to a page entitled “Manage Alerts”. In the far right, choose “Turn Off General Alerts” and then click “Update”. Information about General Alerts can be found in the User’s Guide.
|
Q:
|
How can I export data from Briefing.com? |
|
A: |
Exporting our data is not a function of our subscription services. If you are interested in licensing our content in machine readable format, please contact David Beasley at
dbeasley@briefing.com.
|
Q:
|
What is the best way to print information from Briefing.com? |
|
A: |
Click on File and Print
|
Q:
|
How do I access Briefing Mobile? |
|
A: |
On a supported device, using the web browser, navigate to
http://mobile.briefing.com and log in using your Briefing.com username and password. Please note that you may only access the Briefing.com services on one device at a time.
|
Q:
|
What do I need to access Briefing Mobile? |
|
A: |
You need one of the following mobile devices (iPhone OS 3.0 or higher, Android 1.5 or higher, Palm web OS 1.0.3 or higher, Blackberry OS 4.6 or higher, Windows Mobile OS 6.1 or higher) and make sure that JavaScript and cookies are enabled. Briefing Mobile may work on other mobile devices however we are only providing support for devices listed above.
|
Q:
|
How can I tell which operating system my mobile device is running? |
|
A: |
iPhone
On the home screen, select Settings. Select General. Select About. The Version has to be 3.0 or higher. If it’s not, upgrade it through iTunes by synchronizing your iPhone with your computer. You can get additional help from your local Apple or AT&T store.
Android
This is different for every phone, but all new Android phones ship with the latest software that is compatible with Briefing Mobile.
Blackberry
Options then About
This needs to be version 4.6 or higher to work.
If your Blackberry OS is version 4.5 or lower, you should contact your phone carrier to get the latest available version. In some cases, your carrier may not have 4.6 or higher available for your device.
Windows Mobile
For touch screen devices Tap Start, tap Settings, tap System, and then tap About.
Note: System may appear as a tab at the bottom of the screen. The first line displays the name and version of the Windows Phone. This needs to be version 6.1 or higher .For non-touch screen devices Tap Start, tap Settings, and then tap About.
Note: If you do not see Settings, tap All Programs, and then scroll the list of programs to find Settings. Note: If you do not see About on the Settings screen, tap More to display additional settings. This needs to be version 6.1 or higher.
|
Q:
|
How do I access Briefing.com services on my iPad? |
|
A: |
You can access Briefing.com by using Safari on your iPad and going to the main site www.briefing.com and login as normal. The other option is to use the
http://mobile.briefing.com site to access only the live in play headlines.
|
Q:
|
How do I log into my account on my iPad? |
|
A: |
Please ensure that Java Script and Accept cookies are enabled in the Settings tab for Safari by doing the following: On the main screen select the settings setting app Select Safari. Scroll down to Java Script and select enable Cookies should be set to “accept from visited”
|
Q:
|
How do I scroll up and down on the iPad? |
|
A: |
Use two fingers at the same time on the iPad and it will allow you to scroll up and down.
|
Q:
|
Is there an app for the iPad? |
|
A: |
Currently there is no app available for iPhone or iPad.
|
Q:
|
Are there any features that do not work on the iPad? |
|
A: |
The Audio Alerts do not work on the iPad.
|
Q:
|
Are there any helpful iPad Tips? |
|
A: |
Tip 1: To zoom in quickly on a section of the iPad tap the screen twice.
Tip 2: To Zoom out quickly on a section of the iPad tap the screen twice.
Tip 3: On the Platinum service if you scroll down to the bottom of the screen and want to get back up to the top, tap the battery icon at the top of the screen and it will take you back to the top.
|
|
Back to Top
|
|
|
|
|
|
|
